General Terms and Conditions.
Last updated on: June 2, 2025
Article 1 – Identity of the company
FixMyPool
Godshuislaan 23
8800 Roeselare – Belgium
E-mail: info@fixmypool.be
Company number: 0440.622.795
VAT number: BE0440.622.795
Article 2 – Applicability
These general terms and conditions apply to all orders, deliveries, and returns made through FixMyPool's online store.
By placing an order, the customer agrees to these terms and conditions.
Article 3 – Ordering and Payment
3.1. Ordering procedure: the customer can easily select products via the webshop, add them to the shopping cart, and complete the ordering process.
3.2. Data verification: the customer must carefully check the billing and delivery address during the ordering process.
3.3. Payment methods: the customer chooses a payment method from the available options. After successful payment, the customer receives a confirmation by email.
Article 4 – Delivery and Shipping Costs
4.1. Delivery takes place at the address provided by the customer.
4.2. Deliveries within Belgium are free of charge for orders over €100.00 (including VAT).
4.3. For orders below this amount, shipping costs will be charged according to the rates of the logistics partner (e.g., DPD).
4.4. The average delivery time is 1 to 3 working days. Delays do not entitle the customer to compensation.
4.5. If delivery proves impossible, the customer will be contacted to arrange an alternative solution.
Article 5 – Right of Withdrawal (B2C)
5.1. The consumer has a statutory right of withdrawal of 14 calendar days, starting the day after delivery.
5.2. Within this period, the consumer must inform FixMyPool in writing or by email of their decision to withdraw from the contract.
5.3. After notifying the withdrawal, the consumer has an additional 14 days to return the products to:
FixMyPool
Godshuislaan 23 – 8800 Roeselare – Belgium
5.4. During this reflection period, the consumer must handle the products carefully, as one would in a store.
5.5. The consumer is liable for any reduction in value if the products have been used beyond what is necessary.
5.6. Return costs are the responsibility of the consumer, unless the delivered goods are damaged or incorrect.
Article 6 – Refund (B2C)
6.1. FixMyPool will refund the full purchase amount within 14 calendar days of receiving the withdrawal notice.
6.2. However, the refund will only be processed once:
- the returned products are actually in our possession, or
- the consumer provides proof that the goods have been shipped.
6.3. The refund will be made using the same payment method used to place the order.
Article 7 – Incorrect or Damaged Delivery
7.1. If a delivery is incorrect or the products are damaged upon receipt, the customer can return them free of charge.
7.2. In this case, the customer must contact FixMyPool in advance to receive further instructions.
7.3. Returns without prior notification will not be refunded.
Article 8 – Risk During Returns
8.1. Returns are made at the customer's risk.
8.2. FixMyPool cannot be held liable for loss or damage during the return shipment.
8.3. The customer is advised to request and keep proof of shipment.
Article 9 – Applicable Law and Disputes
9.1. This agreement is exclusively governed by Belgian law.
9.2. In case of disputes, only the courts of the West Flanders district, Kortrijk division, have jurisdiction, unless mandatory law provides otherwise.
Article 10 – Liability and Force Majeure
10.1. FixMyPool is not liable for any delay or failure in performance if it is due to force majeure or circumstances beyond its control.
10.2. Under no circumstances can FixMyPool be held liable for indirect or consequential damages.
Article 11 – Specific Provisions for Professional Customers (B2B)
11.1. This provision applies to customers acting in the course of their professional activity (professional customers).
11.2. The right of withdrawal as provided in Article 5 applies exclusively to consumers as defined in Book VI of the Economic Law Code. Professional customers cannot invoke this right.
11.3. FixMyPool’s liability towards professional customers is limited to the amount of the relevant order. Under no circumstances shall FixMyPool be held liable for indirect damages, such as loss of profit or business interruption.
11.4. Delivery times are indicative. Exceeding them does not entitle the customer to compensation, price reduction, or contract termination.
11.5. Any complaints must be reported in writing no later than 7 calendar days after delivery. Failure to do so will be considered acceptance of the delivery.
11.6. A 1-year warranty on manufacturing defects applies to professional customers, unless otherwise agreed in writing. This warranty does not cover misuse, improper installation, or lack of maintenance.
11.7. The payment term for professional customers is 14 calendar days from the invoice date, unless otherwise agreed. In case of late payment, default interest is automatically due without notice of default, in accordance with the Law on Combating Payment Delays in Commercial Transactions.
Privacy Policy
Last updated on: June 2, 2025
1. Who are we?
This privacy policy applies to the processing of personal data by:
FixMyPool
A brand of Lux-Sel NV
Godshuislaan 23, 8800 Roeselare, Belgium
+32 51 24 46 65
VAT BE 0440.622.795
Lux-Sel NV is the data controller as defined in Article 4.7 of the GDPR.
2. What personal data do we process?
We collect and process the following personal data:
- Identification: name, address, email, phone number
- Customer data: orders, delivery address, payment method
- Communication: inquiries via contact forms or email
- Technical: IP address, browser type, device, cookies
3. Why do we process this data (purposes and legal bases)?
Purpose | Legal basis |
Delivery of orders | Necessary for the performance of a contract (art. 6(1)(b) GDPR) |
Customer service and follow-up | Legitimate interest (art. 6(1)(f) GDPR): customer support |
Newsletter and promotions | Consent (art. 6(1)(a) GDPR) |
Analysis and improvement of the website | Consent (via cookies – art. 6(1)(a) GDPR) |
Accounting obligations | Legal obligation (art. 6(1)(c) GDPR) |
🛈 Legitimate interest: we have assessed that our commercial interests (e.g., customer service) do not disproportionately impact your privacy. You may object by contacting: info@fixmypool.be.
4. Profiling and Automated Decision-Making
We do not use automated decisions with legal effects. If we apply profiling in the future (e.g., based on purchase behavior), you will be informed in advance.
5. Cookies
Our website uses cookies for:
- Functional purposes: remembering the shopping cart, language settings
- Analytical purposes: use of Google Analytics
- Marketing purposes: personalized advertisements (only with consent)
On your first visit, you will be asked to set your preferences. You can withdraw your consent at any time via the cookie settings.
Please also see our separate cookie policy.
6. With whom do we share your data?
We share data only with:
- IT and hosting partners
- Payment and delivery services (e.g., Mollie, DPD)
- Accountant and legal authorities when required
We enter into data processing agreements with these partners as required by Article 28 of the GDPR.
7. Are data transferred outside the EEA?
Data are generally processed within the EEA. If a service provider processes data outside the EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), in accordance with Article 46 of the GDPR.
8. How long do we retain your data?
Type of data | Retention period |
Billing data | 7 years (legal obligation) |
Customer data | Up to 5 years after the last purchase or contact |
Marketing data | Until withdrawal of consent |
9. What are your rights?
Under the GDPR, you have the right to:
- Access (art. 15 GDPR)
- Rectification (art. 16 GDPR)
- Erasure of data (art. 17 GDPR)
- Restriction of processing (art. 18 GDPR)
- Objection (art. 21 GDPR)
- Data portability (art. 20 GDPR)
- Withdrawal of consent (art. 7(3) GDPR)
You can exercise these rights via: info@fixmypool.be
We will respond within 30 days at the latest.
10. Complaints
Are you not satisfied with how we handle your personal data? You can file a complaint with the Data Protection Authority (DPA):
Drukpersstraat 35, 1000 Brussels
contact@apd-gba.be
www.gegevensbeschermingsautoriteit.be
11. Changes
We reserve the right to amend this statement. The latest version is always available on our website.
Significant changes will be announced via the website or by email.
The most recent version is always available on this website.
Disclaimer
All elements of the website, including the underlying technology, are protected by copyright, trademark, patent law, and more generally by intellectual property rights such as the Database Act.
The products offered for sale are those listed on the website, with a description of their essential features, on the specific day and time the website is accessed by the buyer, and within the limits of available stock. The seller will make all reasonable efforts to display product availability on the website but cannot be held liable for fulfilling an order if a product is no longer available. We strive to ensure that the images, texts, and other descriptive elements illustrating the products correspond as closely as possible to reality. However, these do not form part of the contractual agreement. If these images and/or texts are incorrectly displayed, the seller’s liability cannot be invoked. The seller commits to making the best efforts to correct any errors or omissions as soon as they are brought to their attention.