Cookie Policy
Last updated: June 2, 2025
1. Who are we?
FixMyPool is a Belgian digital platform that connects individuals and professionals for the maintenance, repair, and renovation of swimming pools, natural swimming ponds, and wellness installations. Through our user-friendly website and mobile application, pool owners can easily report issues, add photos or videos, and quickly get in touch with an experienced pool professional in their region. In addition, we offer a comprehensive webshop with products and accessories for pools, spas, and saunas. For professionals in the sector, FixMyPool also provides digital tools for customer management, scheduling, and dropshipping. With FixMyPool, we aim to make pool management more efficient, accessible, and transparent for everyone.
This website is managed by:
Lux-Sel NV
Godshuislaan 23, 8800 Roeselare, Belgium
VAT BE 0440.622.795
+32 51 24 46 65
Lux-Sel NV is the data controller responsible for processing personal data through this website, including data collected via cookies.
2. What are cookies?
Cookies are small text files placed on your device via your browser when you visit our website. They ensure the site functions properly, remember your preferences, analyze browsing behavior, and allow us to display targeted advertisements. Cookies that process personal data fall under the scope of the General Data Protection Regulation (GDPR).
3. Legal framework
This cookie policy has been prepared in accordance with:
- Regulation (EU) 2016/679 (GDPR)
- Directive 2002/58/EC (ePrivacy Directive)
- Directive 2009/136/EC (amendment to the ePrivacy Directive)
- Recommendation 01/2020 from the Belgian Data Protection Authority
4. Which cookies do we use?
The table below provides a complete overview of the cookies used on this website. This overview is updated annually or whenever there are significant changes.
Category | Cookie | Purpose | Retention period | Third party |
Strictly necessary | PHPSESSID | Session management for proper functioning of the site | Session | No |
| cookie_consent_status | Remembers cookie preferences | 1 year | No |
| wc_cart_hash | WooCommerce: saves the shopping cart | Session | No |
| wc_fragments | WooCommerce: persistent shopping cart | Session | No |
Preferences | wp-wpml_current_language | Remembers user's language preference | 1 day | No |
Analytical | _ga | Google Analytics – distinguishes users and sessions | 2 years | Google LLC (VS) |
| _gid | Google Analytics – session analysis | 24 hours | Google LLC |
| _gat | Google Analytics – rate limiting requests | 1 minute | Google LLC |
Marketing | _fbp | Facebook Pixel for advertising | 3 months | Meta Platforms Inc. |
| fr | Facebook: ad display & tracking | 3 months | Meta Platforms Inc. |
| IDE | Google Ads: ad optimization | 1 year | Google DoubleClick |
Embedded content | VISITOR_INFO1_LIVE | YouTube: bandwidth estimation | 6 months | Google (YouTube) |
| YSC | YouTube: tracking of video views | Session | Google (YouTube) |
| yt-remote-device-id | YouTube: remembers video settings | Permanent | Google (YouTube) |
Interaction history | intercom-id-* | Chat functionality such as Intercom or Tidio | 9 months | Intercom / Tidio |
| livechat_lastvisit | Last visit for live chat support | 3 years | LiveChat Inc. |
5. Consent and Cookie Management
Upon your first visit to our website, a cookie banner will appear allowing you to give or refuse consent per category.
This consent is stored for 12 months and can be withdrawn at any time via the 'Cookie Settings' button at the bottom of the website.
Only strictly necessary cookies are placed without consent.
We record your consent choice in accordance with Article 7 of the GDPR.
6. Third-party cookies and transfers outside the EEA
Some cookies may be set by third parties such as Google, Meta (Facebook), or YouTube.
These parties may process data outside the European Economic Area.
In the event of transfers, this is done solely based on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission (Art. 46 GDPR).
More information:
- Google Privacy Policy: https://policies.google.com/privacy
- Facebook Privacy center: https://www.facebook.com/privacy/center/
- Google Ads settings: https://adssettings.google.com/
7. Your rights
You have the right to:
- To withdraw your consent at any time;
- To access, correct, or have your data deleted;
- To restrict or object to processing for marketing purposes;
- To file a complaint with the Data Protection Authority (DPA):
Gegevensbeschermingsautoriteit, Drukpersstraat 35, 1000 Brussel
contact@apd-gba.be
www.gegevensbeschermingsautoriteit.be
8. Changes
We reserve the right to amend this policy if required by law or for technical reasons. In the case of substantial changes, consent will be requested again via the cookie banner. The most current version is always available on our website.
9. Contact
Do you have any questions or comments regarding FixMyPool's cookie policy?
Please don’t hesitate to contact us:
+32 51 24 46 65